Shipping policy
Shipping Policy
We are committed to delivering your order as quickly and efficiently as possible. Below are the details about our shipping process:
Shipping Locations
We currently offer shipping to most countries and regions worldwide. If you're unsure whether we ship to your location, feel free to contact us at scratchtales@personalhue.com.
Processing Time
- Orders are typically processed within 1–3 business days after receiving payment.
- Custom or made-to-order items may require additional time for processing.
Shipping Methods and Delivery Times
We work with reliable courier services to ensure your order reaches you safely. Shipping options and delivery times may vary depending on your location. Here are some general guidelines:
- Domestic Orders (within Taiwan): Delivery typically takes 3–7 business days.
- International Orders: Delivery typically takes 7–21 business days, depending on the destination and customs processing.
Shipping Costs
- Free Shipping Worldwide for a Limited Time.
- Shipping costs are calculated based on the weight of the package and the total order amount.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number so you can monitor the progress of your package. You can track your order on the courier's website.
Delayed or Lost Orders
While we do everything we can to ensure timely delivery, occasionally shipping delays may occur due to circumstances beyond our control (e.g., weather, customs, or carrier issues). If you believe your order has been lost or delayed, please contact us at scratchtales@personalhue.com, and we will investigate and assist you.